dd345 Terms & Conditions
Please read all the terms and conditions below carefully before opening an account on this platform. By using dd345, you will be considered to have accepted these terms.
Table of Contents
- 1.General Terms & Definitions
- 2.Account Registration & Eligibility
- 3.Account Verification & Security
- 4.Deposit & Withdrawal Terms
- 5.Bonus & Promotion Terms
- 6.Betting Rules
- 7.VIP Program Terms
- 8.Prohibited Activities
- 9.Limitation of Liability
- 10.Privacy & Data Protection
- 11.Changes to Terms
- 12.Account Closure & Suspension
General Terms & Definitions
These terms and conditions ("Terms") form a legal agreement between the dd345 platform ("Platform", "we", "our") and its users ("you", "member", "user"). By accessing the dd345 website, opening an account, or using any service on the platform, you will be considered to have fully read, understood, and accepted these terms.
1.1 Key Definitions
The meanings of the main terms used in this document are given below:
- "Platform" refers to the dd345 website, mobile version, and all associated services.
- "Account" refers to a user's registered personal account.
- "Real Money" refers to funds (BDT / ৳) that a user has deposited into their account.
- "Bonus Balance" refers to funds granted through promotions that cannot be withdrawn until specific conditions are met.
- "Wagering" refers to spending a specified amount of money by placing bets on the platform.
- "KYC" (Know Your Customer) refers to the identity verification process.
Account Registration & Eligibility
2.1 Age Requirement
To open an account and use services on dd345, you must be 21 (twenty-one) years of age or older. Use of this platform by minors is strictly prohibited. We reserve the right to verify age at any time and may suspend an account until proof is provided.
2.2 Registration Requirements
The following conditions must be met to open an account on dd345:
- You are a real person and all information you provide is true, accurate, and complete.
- You are opening the account in your own name and for yourself — not on behalf of anyone else.
- Each person may open only one account. Creating multiple accounts is strictly prohibited.
- You are not a resident of any country or region where online gambling is prohibited by law.
- If any information provided at registration changes, you are obliged to notify us.
2.3 Single Account Ownership
Only one dd345 account is permitted per person, household, IP address, or device. If multiple accounts are detected from the same device, IP address, or payment method, all associated accounts will be closed and funds held may be forfeited.
Account Verification & Security
3.1 Identity Verification (KYC)
The dd345 platform reserves the right to verify the identity of all users. We may request documentation for verification in the following circumstances:
- Before the first withdrawal.
- For large deposit or withdrawal amounts.
- When unusual activity is detected on an account.
- At any time we consider it necessary at our discretion.
3.2 Account Security
It is your responsibility to keep your account login details (username and password) completely confidential. Any activity carried out using your account — whether authorised or not — will be considered your responsibility. If you suspect unauthorised access to your account, contact us immediately.
Deposit & Withdrawal Terms
4.1 Deposit Rules
For depositing funds into dd345, we support the following payment methods: bKash, Nagad, Rocket, and Upay. Please note that Rocket is the mobile wallet service of Dutch-Bangla Bank. Deposits cannot be made through any method other than these.
| Description | Amount | Processing Time |
|---|---|---|
| Minimum Deposit | ৳100 | Instant |
| Minimum Withdrawal | ৳800 | 10–45 minutes |
| Accepted Methods | bKash • Nagad • Rocket • Upay | |
4.2 Withdrawal Terms
The following rules apply to withdrawals:
- The minimum withdrawal amount is ৳800.
- Withdrawal requests are generally processed within 10–45 minutes.
- Withdrawals can only be made to the same payment method used to deposit funds into the account.
- To withdraw a bonus balance, the associated wagering requirement must be fulfilled.
- Withdrawals may be delayed until KYC is completed.
4.3 Fraudulent Transactions
If any transaction is found to be fraudulent, unlawful, or in violation of these terms, dd345 reserves the right to cancel that transaction and close the associated account. Initiating a chargeback or payment dispute will result in immediate account suspension.
Bonus & Promotion Terms
5.1 Welcome Bonus
dd345 offers new members a 150% first-deposit bonus of up to ৳15,000. A 15x wagering requirement applies to this bonus. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.
Example 2: If you deposit ৳22,000 you will receive the maximum ৳15,000 bonus — total balance ৳37,000.
5.2 General Bonus Terms
- Each bonus offer applies once per person only.
- There may be a set time limit for claiming a bonus — the terms of each offer apply separately.
- Bonus balance cannot be withdrawn before the wagering requirement is met.
- dd345 reserves the right to modify, suspend, or cancel any bonus or promotion.
- If bonus abuse is detected — such as arbitrage betting or placing equal and opposite bets — the bonus will be cancelled.
5.3 Cashback & Other Promotions
VIP members may be eligible for weekly cashback benefits. Each promotion may have its own terms, which can be found on the relevant offer page or through the support team. If there is any ambiguity in a promotion's terms, dd345's interpretation will be considered final.
Betting Rules
6.1 Betting Limits & Acceptance
A bet is considered final only after it has been confirmed. If any bet remains unsettled due to a server error or network issue, dd345's system records will be treated as authoritative. Always verify all details before placing a bet.
6.2 Sports Betting
When betting on cricket, football, kabaddi, and other sports, the following points should be kept in mind:
- Odds in live betting markets may change at any time.
- If an event is cancelled or postponed, our specific policy will apply to the relevant bets.
- Multiple bets on a single event are permitted, however System Bets may be limited.
- We reserve the right to review bets if unusual betting patterns are detected.
6.3 Casino Games
When playing slots, live casino, and other games on dd345, the rules of the game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) also apply. The rules of each game can be found within the game window. If a technical error occurs in any game, that round may be considered void.
VIP Program Terms
The dd345 VIP program has five tiers. Weekly cashback and special benefits are available at each tier.
| VIP Tier | Weekly Cashback | Additional Benefits |
|---|---|---|
| Bronze | Up to 0.3% | Basic VIP benefits |
| Silver | Up to 0.6% | Priority support |
| Gold | Up to 0.9% | Exclusive offers |
| Platinum | Up to 1.2% | Dedicated account manager |
| Diamond | Up to 1.5% | Highest VIP benefits |
Advancement to a VIP tier depends on regular active participation on the platform. dd345 reserves the right to modify or cancel VIP benefits.
Prohibited Activities
The following activities are strictly prohibited on the dd345 platform. If any such activity is detected, the account will be immediately closed and earned funds may be forfeited:
- Money Laundering: Using the platform to legitimize illegal funds.
- Fraudulent Betting: Exploiting fixed matches, arbitrage, or system vulnerabilities.
- Multiple Accounts: Creating multiple accounts to take advantage of bonuses.
- Software Misuse: Using bots, automation software, or VPNs to gain an artificial advantage.
- Using Others' Accounts: Accessing or using another person's account.
- Hacking Attempts: Trying to gain unauthorized access to the system or another user's account.
- False Information: Providing false documents or information during registration or the verification process.
Limitation of Liability
9.1 Service Availability
While dd345 strives to ensure continuous and uninterrupted service on the platform, the service may be temporarily unavailable due to technical issues, maintenance work, or other reasons. dd345 will not be liable for any loss arising from this.
9.2 Third-Party Services
dd345 will not be directly liable for any issues with services provided by game providers, payment gateways, or other third parties. However, we will make every effort to resolve such issues promptly.
9.3 Liability for Damages
dd345 will not be liable for indirect, incidental, or special damages. Our maximum liability will be determined in accordance with applicable law. Betting is an activity that carries financial risk, and each user is considered to be participating with awareness of their own risk.
Privacy & Data Protection
dd345 places the highest importance on the protection of your personal information. We collect only the necessary information and use it in accordance with our privacy policy. For more details, please read our Privacy Policy.
Your information is not sold to third parties. However, in certain cases where required by legal obligation or for fraud prevention, information may be shared with the relevant authorities.
Changes to Terms
dd345 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will post a notice on the website or notify you via your registered email.
Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions. Therefore, it is recommended that you review this page regularly.
Account Closure & Suspension
12.1 Closure at User's Initiative
You may close your account at any time. To do so, contact us via live chat or at [email protected]. Before the account is closed, you will be given the opportunity to fulfill all pending wagering requirements and withdraw any available balance.
12.2 Closure or Suspension at dd345's Initiative
dd345 reserves the right to close or suspend an account in any of the following circumstances:
- Any violation of these terms and conditions.
- Fraudulent or suspicious activity.
- Providing false or incomplete information.
- Failure to complete KYC.
- Legal or regulatory requirements.
12.3 Self-Exclusion for Responsible Gaming
As part of responsible gaming, you may use the self-exclusion feature to temporarily or permanently restrict yourself from the platform. For more details, visit our Responsible Gaming page.
Have questions about the terms and conditions?
Our support team is available 24/7 via live chat and email ([email protected]) to assist you in Bengali.